Extenteam is looking for an organized and detail-oriented Workforce Specialist to support our team by ensuring seamless workforce operations, optimizing schedules, and managing inquiries.
Job Summary:
The Workforce Specialist will be responsible for monitoring team member schedules, handling real-time inquiries related to shifts and payroll, and ensuring the efficient operation of workforce-related tasks. This role is critical in maintaining accurate scheduling, responding to workforce needs, and providing support to ensure the team functions effectively.
Key Responsibilities:
- Monitor and manage employee schedules to ensure accurate tracking of attendance, shift adherence, and compliance.
- Respond to real-time inquiries from team members regarding scheduling, payroll, and other workforce-related issues.
- Handle and resolve support tickets related to workforce administration in a timely and efficient manner.
- Collaborate with department heads to ensure staffing levels meet operational requirements.
- Assist in generating workforce reports related to scheduling, attendance, and other key metrics.
- Track and process time-off requests, ensuring they are accurately recorded and applied.
- Support the payroll team by providing necessary data related to employee attendance and schedule adherence.
- Ensure that scheduling practices align with company policies and meet team needs.
- Proactively identify areas for scheduling improvements and communicate them to leadership.
Qualifications:
- A minimum of 1 year of experience in Workforce Management, Payroll Analysis, Scheduling, and Real-Time Management is required.
- Strong organizational skills with attention to detail.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Strong communication and interpersonal skills to address team member inquiries.
- Proficiency in Microsoft Office (Excel) or other scheduling tools.
- Experience with workforce management software is a plus but not required.
- Ability to work independently and collaborate across departments.
- Open to work of shifting schedules, weekends and Holidays.
Note: This job description is intended to provide a general overview of the position. Other duties and responsibilities may be assigned as needed to fulfill the goals of the company.
TECHNICAL REQUIREMENTS:
- Internet speed minimum 30mbps
- i5 8th Gen or higher
- Windows 10 / MacOS Catalina or higher
- Minimum of 8 GB RAM
- Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
- Back-ups in case of power or internet provider interruptions
- Good headset and webcam (preferably noise-canceling headset)
WHO WE ARE:
EXTENTEAM is the #1 trusted outsourcer for property management professionals operating short-term rentals, vacation homes, multifamily communities, and boutique hotel properties.
WHAT WE DO:
We support over a hundred different property management brands throughout the United States. Our virtual team members work exclusively to supercharge guest services, reservations, marketing, bookkeeping, IT support, and other core business functions.
OUR CORE VALUES:
- MISSION ACCOMPLISHED: We Work Smart & Get Stuff Done.
- OWN YOUR STUFF: We Own Our Stuff.
- WALK THE TALK: We Do What We Say We'll do.
- INTO THE WILD: We are Explorers.
- WORD AS BOND: Just Say It.
- ABOVE AND BEYOND: We Live Extenteam.
WHAT WE OFFER:
We offer our team members targeted development opportunities both on a professional and personal level. We also offer:
- Competitive Salary
- Holiday Reward equivalent to 13th-month pay
- HMO
- Life Event Bonuses
- Preventive Mental Health Benefit