Extenteam is currently looking for a Remote Vacation Rental Operations Coordinator to join our growing organization and undertake the following tasks:
Accounting Data Entry:
● Accurately enter financial data related to property rentals, expenses, and payments.
● Maintain and update financial records in accounting software.
● Assist with the preparation of financial reports and statements.
● Ensure all financial transactions are recorded promptly and correctly.
Support for Owner Relations Team:
● Assist the owner relations team with inquiries and requests from property owners.
● Provide timely and accurate information to owners regarding their properties, bookings, and financial statements.
● Help resolve any issues or concerns raised by property owners, ensuring high levels of satisfaction.
Onboarding of Properties:
● Coordinate the onboarding process for new properties, including data collection and system entry into the PMS system.
● Ensure all property information is complete and accurate in the PMS system.
● Work with the owner relations team to gather necessary documentation and details.
● Set up property listings on various booking platforms.
Property Price Changes:
● Work in conjunction with the Owner Relations Team to monitor market trends and adjust property pricing to maximize occupancy and revenue.
● Implement dynamic pricing strategies based on demand, seasonality, and competition.
● Collaborate with the Owner Relations Team to develop and execute pricing plans.
● Communicate pricing changes to property owners and update listings accordingly.
Foundational Requirements:
● Excellent written and verbal English skills for phone, text, and email communication.
● Possess critical thinking and problem-solving skills.
● Strong proficiency in accounting software and property management systems.
● Strong organizational and multitasking abilities.
● Ability to work independently in a remote work environment.
● Attention to detail and commitment to providing exceptional service.
● Ability to learn new software quickly and efficiently.
● Willingness to ask questions when unclear about a task or process.
Nice to Haves:
● Vacation rental industry experience, working with VRBO, AirBnB, etc.
● PMS experience in the rental and hotel industry
TECHNICAL REQUIREMENTS:
- Internet speed minimum 30mbps
- i5 8th Gen or higher
- Windows 10 / MacOS Catalina or higher
- Minimum of 8 GB RAM
- Private and quiet dedicated home office area (no roosters, dogs, children's noises in the background)
- Back-ups in case of power or internet provider interruptions
- Good headset and webcam (preferably noise-canceling headset)
WHO WE ARE:
EXTENTEAM is the #1 trusted outsourcer for property management professionals operating short-term rentals, vacation homes, multifamily communities, and boutique hotel properties.
WHAT WE DO:
We support over a hundred different property management brands throughout the United States. Our virtual team members work exclusively to supercharge guest services, reservations, marketing, bookkeeping, IT support, and other core business functions.
OUR CORE VALUES:
- MISSION ACCOMPLISHED: We Work Smart & Get Stuff Done.
- OWN YOUR STUFF: We Own Our Stuff.
- WALK THE TALK: We Do What We Say We'll do.
- INTO THE WILD: We are Explorers.
- WORD AS BOND: Just Say It.
- ABOVE AND BEYOND: We Live Extenteam.
WHAT WE OFFER:
We offer our team members targeted development opportunities both on a professional and personal level. We also offer:
- Competitive Salary
- Holiday Reward equivalent to 13th-month pay
- HMO
- Life Event Bonuses
- Preventive Mental Health Benefit